Refund Policy

The service in the domain, hereinafter referred to as the Website or Portal, offers intangible assets, non-refundable. The product, in the form of a temporary access service to the Portal, can NOT be returned after it has been used. There are also no references to purchased services.

However, there are cases when the return of the purchased service can be made:

Due to some server errors that are independent of us, electronic correspondence or banking transactions may result in disruptions in the transmission of information regarding payments made. Then please contact us using the email addresses provided in the Kontakt bookmark for help. Claims regarding possible refunds for undelivered services should be submitted in writing within 7 days from the date of payment for the service. If we do not receive information within this period, we will consider that the service has been successfully completed and used. If we do not provide the service within 7 days from the date of payment for it, we are eligible to make claims for reimbursement.

Although the services we provide are subject to tests before they are launched, unexpected errors or defects may occur. Claims related to this issue should be submitted to the addresses of our technical service posted in the Contact tab within 5 days from the detection of the defect. If we fail to repair the error within 3 days from the date of receipt of the first letter of complaint, the refund will be made in full to the customer without making any deductions.
Any problems with the functioning of the website should be reported to the Technical Department at the address placed in the Contact tab. If you apply for a refund, you must show strong evidence that the service provided differs from the one ordered. We run a history of services and each case is thoroughly analyzed and tested on both technical and legal aspects. Complaints based on unbelievable evidence, supported by false evidence or based on imaginary expectations will not be accepted or considered. Demands for returns after the deadline or on the basis of criteria not included in the Regulations will also not be honored.

All applications related to the negation of the fee are examined by our legal department and the banking service department. In the event of fraudulent reports of unauthorized use of the card, erroneously performed transfer or other activities related to the payment for the service will be reported to the bank and to the credit card issuing institution. This can result in serious consequences such as limiting or blocking banking services, blacklisting unreliable financial users, or creating possible criminal applications.

The Website reserves the right to modify this Return Policy at its sole discretion, or to any customer who will be considered abusing this Policy. Any such revision or change will be binding and effective immediately after its inclusion on the pages of the Portal.

It is the user’s responsibility to periodically review our website, including its current version, in order to familiarize yourself with the reimbursement rules contained in our Return Policy and its possible changes.

If you have any questions or doubts, please contact us at the address provided in the Contact tab.